Stopping your subscription is a straightforward process. There are two ways to do this, depending on whether you might want to reactivate your account in the future:

If you want to cancel your subscription entirely — for example, you're an account owner closing things down for your whole organisation, not just removing one user — this is done from Organisation Settings. If you choose this option, you'll need to create a new account if you ever decide to try Nylon again.

If you're a single user wanting to close just your own account, rather than the whole organisation, this is done from your Profile page. Note: if you're an account owner, this option won't be available to you — you'll need to either reassign ownership of the account first, or close the whole organisation account as above.

The other option is to make your account dormant (which we recommend if you may reactivate it in the future). You can change users to "Viewer" on the My Team page and clean up unassigned licences to reduce your billing to $0, effectively pausing your account while keeping all your chat history — see How to pause your Nylon account for full instructions.

We really appreciate any feedback you’re happy to share about how you’ve found the platform and why it’s no longer the right fit. We never want anyone paying for something they’re not actively using, but honest feedback like yours is incredibly valuable as we continue improving our research tools.

If you have multiple users on your account and want to change or cancel a specific person's account e.g., they have left your organisation, you can manage this on your "Products and Billing" page (if you are an admin/owner).

Click the Chatbot button at the bottom right to submit a support request and our team will get back to you as soon as we can!